Table of Contents

INTRODUCTION
TOWN MANAGER
TOWN CLERK
HUMAN RESOURCES
FINANCE
INFORMATION TECHNOLOGY
POLICE
GOLF COURSE
PARKS AND RECREATION
CHESTNUT GROVE CEMETERY
PUBLIC INFORMATION
TOWN ATTORNEY
COMMUNITY DEVELOPMENT
NEIGHBORHOOD RESOURCES
PUBLIC WORKS
BOARDS, COMMISSIONS and COMMITTEES
TOWN COUNCIL MEETINGS
RESIDENTIAL OCCUPANCY REGULATIONS
SNOW

Introduction

Core Ideology, Envisioned Future

FY2005 Operating Goals, Objectives, Programs, and Activities

I. Core Ideology

1. Core Purpose

2. Core Values

II. Envisioned Future

1. Ten Year Audacious Goal

2. Vivid Description

III. FY2005 Operating Goals

IV. FY2005 Objectives

Stimulating Progress

05-1 Town Clerk

05-2 Town Administration

05-3 Parks and Recreation

05-4 Finance

05-5 Community Development

05-6 Police

05-7 Public Works

05-8 Town Attorney

05-9 Water and Sewer Services

05-10 Chestnut Grove Cemetery

05-11 Golf Course

05-12 Downtown Parking

Town Manager

Departmental Purpose

Administrative Support to the Town Manager

• Town Council Agendas

• Town Council Dispatch

• Communications to Staff

• Town Council Actions

• Key Officials and Staff Contacts

• Advertisements

• Public Facilities

• Bulletin Boards

• Refuse Handling Fee Appeals

• General Assistance

Town Clerk

Departmental Purpose

• Administrative Support to Mayor, Council, and Town Manager

• Citizen Assistance

• Town Council Meetings

• Official Records

• Herndon Town Code

• Legal Advertisements

• Resolutions

• Statements of Economic Interest/Disclosures

• Appointments/Talent Bank

• Appeals

• Oaths of Office

• News Releases

• Listings/Master Community Calendar

• Town Elections

• Contracts/Agreements

• Travel and Training

• Research

• Liaison, Delegate and Dranesville District Supervisor

• Tours

• Events/Receptions

• Administrative Support to Departments

Communications Protocol

Communications with Town Staff

Correspondence

Town Council Research/Information Requests

Requests for Town Council Input

Communications to Boards and Commissions

Human Resources

Departmental Purpose

FY2005 Programs/Activities

Personnel Regulations

Organizational Improvement

Personnel Staffing

Pay-For-Performance

Budget

Customer Service

Finance

Departmental Purpose

Activities That Support the Primary Purpose

Department Structure

Administration

Synopsis of Activity Center/Programs

Special Programs

Accounting

Special Programs

Revenue

Synopsis of Activity Center/Programs

Special Programs

Procurement

Synopsis of Activity Center/Programs

Special Programs

Utility Customer Service

Synopsis of Activity Center/Programs

Special Programs

Information Technology

Departmental Purpose

Accomplishments, 2002 - 2004

Objectives, 2004-2005

Police

Mission Statement

Organization

Office of the Chief of Police

Field Operations Division

Patrol Section

Special Services Section

Support Services Division

Criminal Investigations Section

Personnel and Training Section

Communications Section

Records Section

Professional Standards Section

Community Policing

Northern Virginia Regional Gang Task Force

Golf Course

Departmental Purpose

Objectives

Clubhouse Division

FY2005 Programs/Activities

Services, Inc. Board of Directors.

Organization

Director of Golf

Golf Professional

Golf Operations Assistant II

Maintenance Division

FY2005 Programs/Activities

Organization

Golf Course Superintendent

Assistant Golf Course Superintendent

Mechanic/Equipment Operator

Equipment Operator/Greensworker

Parks and Recreation

Administrative Division

Objectives

Organization

Director of Parks and Recreation

Administrative Assistant

Office Assistant III/Administrative Clerk

Office Assistant III/Administrative Clerk

Office Assistant III

Special Projects Coordinator

Park Operations

Objective

Tennis Manager

Community Center Operations

Objectives

Organization

Community Center Manager

Recreation Assistants

Custodial Staff

Recreation Programs Division

Objectives

Organization

Manager of Recreation Services

Recreation Services Supervisor II (Recreation Programs)

Recreation Services Supervisor II (Sports)

Recreation Services Supervisor II (Community Arts/Special Events)

Recreation Services Supervisor I (General Recreation)

Marketing Specialist

Naturalist

Aquatics Division

Objectives

Organization

Aquatics Services Manager

Pool Operations Manager

Lifeguards

Instructors

Chestnut Grove Cemetery

Objectives

Organization

Cemetery Manager

Office Assistant III

Equipment Operator

Equipment Operator/Greensworker

Seasonal Laborer II

Public Information

Programs Activities

Town Attorney

Goal and Mission Statement

Objectives

Community Development

Mission Statement

Department Purpose

Organization and Programs

Comprehensive Planning

Current Planning and Zoning

Community Forestry

Administration

Major Initiatives and Process Improvements For FY2005

Neighborhood Resources

Departmental Purpose

FY2005 Programs/Activities

Neighborhood Resource Center

Guiding Principles

Programs and Services Provided at the NRC

What We Hope to Accomplish by Having the NRC

Programs and Services Provided at the NRC

Herndon Neighborhood College

Residential Improvement Programs

Training Programs

Technical Assistance Programs

Public Education/Information Programs

Volunteer Programs (To Be Developed)

Financial Assistance Programs

Code Compliance Programs

Police Programs

Public Works

Departmental Purpose

Objectives

Administration

Operations and Responsibilities

FY2005 Programs/Activities

Challenges

Engineering

Operations and Responsibilities

FY2005 Programs/Activities

Challenges

Program and Project Management

Operations and Responsibilities

FY2005 Programs/Activities

Challenges

Building Inspections

Operations and Responsibilities

FY2005 Programs/Activities

Building Maintenance

Operations and Responsibilities

FY2005 Programs/Activities

Grounds Maintenance

Operations and Responsibilities

FY2005 Programs/Activities

Challenges

Street Maintenance and Construction

Operations and Responsibilities

FY2005 Programs/Activities

Challenges

Sewer Service and Maintenance

Operations and Responsibilities

FY2005 Programs/Activities

Challenges

Water Supply and Maintenance

Operations and Responsibilities

FY2005 Programs/Activities

Challenges

Refuse and Recycling

Operations and Responsibilities

FY2005 Programs/Activities

Challenges

General Services, Vehicles, and Equipment

Operations and Responsibilities

FY2005 Programs/Activities

Challenges

Traffic Engineering

Operations and Responsibilities

FY2005 Programs/Activities

Challenge

Operations and Emergency Response Center

Operations and Responsibilities

FY2005 Programs/Activities

Challenges