In general it is fair to say citizens of Herndon are satisfied with services and activities provided by the Town. Following is a comparison of the twelve items with the highest satisfaction (satisfied and very satisfied) from the Town poll (CRA) and the Cyber Advisory Committee poll (CAC):
|
SERVICE or ACTIVITY |
CAC |
CRA |
|
The programs, services, and playing conditions at the Herndon Golf Course |
100% |
99% |
|
The variety of classes at the Herndon Community Center |
95% |
98% |
|
The cleanliness and appearance of public buildings and grounds |
96% |
98% |
|
The number and quality of cultural activities, the arts, downtown concerts, the Farmer's Market, and festivals |
100% |
97% |
|
The quality and professionalism of police service in Herndon |
95% |
97% |
|
The information available to you about Town services like trash collection schedules, upcoming events, Town Council meetings, or other things |
93% |
96% |
|
The responsiveness of the Town's police officers |
92% |
96% |
|
The activities and entertainment at the Herndon Festival |
86% |
96% |
|
How understandable the newspaper summary of the Town's budget and capital improvement program is - the one that's mailed to Herndon residents each Spring |
87% |
96% |
|
The quality of Town parks and the variety of park amenities |
91% |
95% |
|
The adequacy of rain water drainage from Town streets |
88% |
95% |
|
The service you receive when paying your real estate tax, water bill, or buying a vehicle decal |
92% |
95% |
While it is certainly important to know which services and activities are deem satisfactory by citizens of Herndon, it is equally important to know which services or activities need to be improved. Here is a comparison of the items with the lowest satisfaction ranking:
|
SERVICE or ACTIVITY |
CAC |
CRA |
|
The Town's efforts to reduce overcrowding residences |
68% |
63% |
|
The flow of traffic on Town Streets |
51% |
74% |
|
The level of safety you feel in Herndon |
76% |
86% |
|
The overall appearance and maintenance of properties in other Town neighborhoods |
59% |
87% |
|
The overall appearance and maintenance of properties in your neighborhood |
73% |
87% |
|
The placement and adequacy of street lighting |
83% |
88% |
|
How bicycle and pedestrian-friendly Herndon is |
69% |
88% |
|
How responsive the Town staff is to citizen's ideas or concerns |
79% |
91% |
An interesting difference in the two polls was the age groups of who participated. In the Continental Research Associates’ poll approximately 70% of the respondents were under fifty years old which closely approximates the age distribution in the 2000 census. In the Cyber Advisory Committee poll the ages of those participating were exactly opposite. 70% participating in the Cyber Advisory Committee poll were fifty years of age or older. That in itself may explain the difference of opinion.
Your comments on the services and activities receiving the lowest satisfaction levels and recommendations on what improvements should be made would be greatly appreciated. With you help we can make the necessary changes.